Odeh Roselyn Okwa
Food Science & Technology Professional | Digital Marketing Specialist
Makurdi, NG.About
Dynamic Food Science and Technology professional with a strong foundation in food safety, quality assurance, and product development, complemented by expertise in digital marketing and content creation. Adept at translating complex scientific concepts into engaging online brand strategies that educate consumers and drive market growth. Proven ability to streamline operations, enhance customer satisfaction by up to 95%, and exceed sales targets by 15%, poised to innovate within the food industry.
Work
Swift Logistics Company
|Assistant Manager
Makurdi, Benue State, Nigeria
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Summary
Led departmental operations and strategic initiatives, optimizing processes, and enhancing staff performance to achieve key business objectives.
Highlights
Implemented a new employee development program, significantly improving staff retention and fostering a high-performance culture.
Streamlined administrative processes, reducing average task completion time by 28% and freeing up 20% of staff time for strategic initiatives.
Maintained a 92% customer satisfaction rating by resolving inquiries efficiently and delivering proactive solutions.
Monitored departmental financial performance, identifying and implementing opportunities for cost savings.
Bridgegap Consult Limited
|Sales Representative
Lagos, Lagos State, Nigeria
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Summary
Drove significant revenue growth and expanded the client base by exceeding sales targets and implementing effective account management strategies.
Highlights
Exceeded annual sales targets by an average of 15% over 8 months, demonstrating exceptional sales performance and revenue generation.
Onboarded new clients, contributing to a 22% increase in the company’s overall customer base within the first 6 months.
Implemented a proactive account management strategy that reduced customer churn by 18% and increased average client lifetime value by 21%.
Achieved a 95% customer satisfaction rating through prompt issue resolution and high-quality service delivery.
The Elite Vain Yard
|Receptionist and Sales Marketer
Makurdi, Benue State, Nigeria
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Summary
Managed front-desk operations and executed targeted marketing campaigns, significantly improving customer satisfaction and driving sales revenue.
Highlights
Implemented a new customer feedback system, resulting in a 22% increase in customer satisfaction scores within 3 months.
Streamlined front-desk operations, reducing customer wait times by 30% and increasing daily visitor throughput by 15%.
Developed and executed targeted marketing campaigns, leading to an 18% increase in monthly sales revenue.
Onboarded new clients through proactive outreach, increasing the company’s overall customer base by 12% within 3 months.
Micap Nigeria Limited
|Food Quality Assurance Intern
Makurdi, Benue State, Nigeria
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Summary
Gained practical experience in food quality assurance, performing comprehensive testing and analysis to ensure product safety and compliance.
Highlights
Implemented and monitored comprehensive quality assurance protocols, ensuring product integrity and compliance with industry safety standards.
Conducted routine product inspections and a range of microbiological and chemical tests to verify product specifications and safety.
Performed statistical analysis of quality control data, identifying potential issues and contributing to mitigation strategies.
Operated various laboratory equipment for pathogen detection, plate counts, nutrient composition, pH, and moisture content analysis.
Volunteer
SDG Community Development Service
|Facilitator
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Summary
Facilitated community development initiatives aligned with Sustainable Development Goals, promoting engagement and collaborative action.
Highlights
Organized and led community engagement sessions to raise awareness and drive participation in SDG-focused projects.
Collaborated with local stakeholders to identify community needs and develop actionable solutions.
Intimacy Network International
|Financial Secretary
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Summary
Managed financial records and transactions for a non-profit organization, ensuring transparency and accountability in resource allocation.
Highlights
Maintained accurate financial records and managed budgets for organizational activities and initiatives.
Prepared financial reports and statements, ensuring compliance with internal policies and external regulations.
Education
Joseph Sarwuan Tarka University of Makurdi Nigeria
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Bachelor of Science
Food Science and Technology
Languages
English
Certificates
NYSC Discharged Certificate
Issued By
National Youth Service Corps (NYSC)
Digital Marketing and Content Creation
Issued By
SideHustle (online)
Excel Skills for Business
Issued By
Macquarie University via Coursera
Skills
Food Science & Technology
Food Composition Analysis, Microbial Testing, Food Safety Protocols, Food Processing Operations, Quality Control Systems, Nutrition, Sensory Evaluation, Product Development, Innovation, Chemical Analysis, Microbiological Analysis, Pasteurization, Drying, Fermentation, Packaging.
Digital Marketing & Sales
Digital Marketing Strategies, Content Creation, Social Media Management, SEO Optimization, Marketing Communications, Sales Performance, Client Acquisition, Account Management, Customer Relationship Management, Market Research.
Data Analysis & Operations
Statistical Analysis, Data Interpretation, Quality Control Data, Process Optimization, Workflow Management, Resource Allocation, Financial Performance Monitoring, Problem-Solving, Critical Thinking, Project Management.
Leadership & Communication
Team Leadership, Cross-functional Collaboration, Stakeholder Engagement, Written Communication, Verbal Communication, Employee Development, Meeting Facilitation, Customer Service, Teamwork.
Software & Tools
Microsoft Excel, Laboratory Equipment Operation, Analytical Instrumentation.